Monday, October 7 • 10:30am - 12:00pm
How to be a Rock Star Community Manager

Sign up or log in to save this to your schedule and see who's attending!

Community managers are on the front lines for your brand, but a lot goes on behind the scenes to make a company come to life in social. Hear from four Global community managers who have seen it all, and learn their best advice on how to really become a rock star - by driving results. This panel discussion will hit on some of the key day-to-day challenges a Global community manager faces, like how to works across functions, the nuances of regional vs. global activity and how to leverage their relationships with other community managers to improve the way they work.

Moderator: Nick Ayres, Manager, Social Marketing


  • Megan VanDoran, Community Manager, Holiday Inn Brand Family

  • Bryce Kervin, Community Manager, Holiday Inn Express

  • Alissa McGregor: Community Manager, Staybridge Suites and Candlewood Suites

  • Carolyn Reed: Community Manager, IHG Rewards Club


Nick Ayres:

  • Title: Manager, Social Marketing

  • Company: InterContinental Hotels Group

  • Bio: Nick Ayres leads the global social marketing team for IHG (InterContinental Hotels Group), a global organization with a broad portfolio of nine hotel brands and the world’s first and largest hotel loyalty program.

    Immediately prior to IHG, Nick spent nearly five years with The Home Depot helping architect the company’s approach to social marketing as well as serving across several other functions including eCommerce, interactive marketing, brand management and new product development.

    Nick holds a MBA with a focus on marketing and entrepreneurship from the Georgia Tech and a BS from Emporia State University. You can catch him on Twitter (@nickjayres).


Alissa Clauson:

  • Title: Community Manager, Extended Stay Brands

  • Company: InterContinental Hotels Group

  • Bio: A native of Seattle, WA, Alissa has worked in digital and traditional marketing on both the agency side and the client side. She has a marketing degree from the University of Washington and Alissa’s experience in the agency world gives her a unique perspective on approaching and managing social media for a global company. In her free time, Alissa enjoys taking her 2 dogs to the beach!


Bryce Kervin:

  • Title: Holiday Inn Express Community Manager

  • Company: InterContinental Hotels Group

  • Bio: Bryce is one of the many Atlanta transplants that calls the Peachtree city home. He enjoys traveling, music, and photography. New places and new people always excite him and he loves getting taken out of his comfort zone in a foreign country. He loves all things digital and believes the internet can enable meaningful communication.


Carolyn Reed

  • Title: Community Manager, IHG Rewards Club

  • Company: InterContinental Hotels Group

  • Bio: Carolyn is the global social marketing community manager for IHG’s loyalty program, IHG Rewards Club. She has spent the past six years learning the digital business at IHG. Starting out in web and merchandising, moving into email and communications, and now as a part of IHG’s social marketing team.

Carolyn is a native to Georgia and has been labeled the team’s “resident foodie” for her passion for cooking and eating! When she’s not cooking, she’s hanging out with her husband and two Dalmatians, Jazzy & Pita. Catch her on Twitter: @carolyneats



Megan VanDoran

  • Title: Community Manager, Holiday Inn Brand Family

  • Company: InterContinental Hotels Group

  • Bio: Megan Van Doran is the global social marketing community manager for the Holiday Inn Brand Family. She has been with IHG for two years. Her favorite part of the job is seeing all of the awesome photos people share from their trips to Holiday Inn Hotels & Resort properties around the world. Her favorite social network is Instagram. She loves guacamole and has a pet bunny named Mr. Nibbles.

avatar for Nick Ayres

Nick Ayres

Global Director, Social Marketing, InterContinental Hotels Group
Nick Ayres is the Global Director of Social Marketing for InterContinental Hotels Group PLC (IHG). In his role, Nick leads the strategic and tactical social marketing plans globally, and is focused on delivering an integrated social strategy to support the company’s business objective... Read More →

Monday October 7, 2013 10:30am - 12:00pm
MAIN - 11th Floor Atlantic Station, 201 17th Street, Atlanta, GA, 30363

Attendees (0)